Shipping policy
Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over £50 within AB10 - 25 + AB32. For orders under £50, we charge £5 for local delivery.
Deliveries are made from 9:30am - 16:30pm on Weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at FLM International Supplies, Unit 3 The Springfield Ctr, Greenwell Road, Aberdeen, AB12 3AX. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 4 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:30 - 16:30 on Weekdays, excluding holidays. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping, please select the option to Collect your Order and specify within the comments that you require international shipping, we will then contact you to provide a quote for transit.
At this time, we do not ship to Afghanistan, Iran, Iraq, Nigeria, Somalia, Syria.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@flminternational.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Regretfully we are unable to ship to PO box addresses however for our serving forces we are able and happy to offer free shipping to BFPO addresses.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@flminternational.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@flminternational.com